Frequently Asked Questions
Review our most frequently ask questions below. If you do not find the answer pertaining to your specific concern please note that we always welcome your call or email.
Q. Do I have to be home to have my house cleaned?
Not if you don't wish to be. We have long term customers that we have never met who continue to place their trust in us.
Q. Do I need to supply anything?
No. Our maids perform at their best using our products, supplies and technique. However, if any surfaces in your home require a specific product or cleanser you will be required to provide that product.
Q. Do I need to prepare before you clean?
Absolutely not. It is our goal to provide both a worry free and hassle free service that you look forward to.
Q. Do I have to sign a contract?
Exclusive Maid Service does not require a commitment.You may cancel service or adjust the frequency of your house cleaning service at any time. We do require 24 hours notice prior to your scheduled cleaning to avoid a $49 Cancellation Fee.
Q. How many people will clean my home?
We dispatch an individual housekeeper or a team of two maids depending on the size of your home.
Q. Will I always have the same cleaning person?
We believe the consistency of your home cleaning is jeopardized when housekeepers are alternated. We dispatch the same team of maids or housekeeper each visit. If your assigned housekeeper is off on your cleaning day we will contact you prior to discuss alternative options.
Q. Can I trust your cleaners in my home?
Yes. We thorughly screen and caerfully select cleaners who have a proven work history. Each maid must submit to a national background check and substance screening prior to hire. Our elevated wages also allow us to recruit those more experienced and desirable for the job at hand. For your peace of mind we are licensed, bonded, and insured.
Q. How do you deal with pets?
We are a pet friendly company! We deal with many types of animals on a daily basis. We understand that your pet is a very important part of your family. Rest assured that we will find a solution that you will be comfortable with.
Q. What if something is damaged or broken?
Should one of our maids damage anything in your home, your housekeeper will leave a note and the item if possible on the kitchen counter top. We will replace, repair or reimburse for the item or file an insurance claim. We do ask that you advise us of any item that you deem irreplaceable prior to service. We are prohibited from cleaning items which are irreplaceable. We also require notice prior to commencement of service if items or surfaces in your home require specific products or cleaning techniques.
Q. How do I pay for my house cleaning?
Payment is required on the day of service. We accept cash and check in the field.
Q. Should I leave a tip?
Tipping is at your discretion. It is not expected, but gratefully accepted by your housekeeper.
Q. What if I am not pleased with my cleaning?
If you are home during our visit please complete a final walk through with your housekeeper and inspect our work. Please point out any concerns at this time. Your housekeeper will correct those issues at no additional charge. Dismiss your housekeeper when you are completely satisfied as we do not offer refunds nor credits. If you were not home and you are not satisfied with our home cleaning service, simply notify us within 24 hours. We will re-clean the area at no additional charge, providing you did not cap the maximum time to be spent in your home.
Q. How will I know when you are coming to clean?
You may opt to receive a email reminder or phone call the day before your scheduled house cleaning. If you utilize a Google or Yahoo personal calendar our reminder will automatically insert itself.
Q. What if I need to change the day or time of my house cleaning?
Simply call or email the office and let us know. We will gladly reschedule for you. Remember, your housekeeper is reserved exclusively for your scheduled appointment. Please provide 48 hours notice to avoid any cancellation/rescheduling fees.